Privacy Policy

At Kowby, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you use our website, we may collect the following information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by third-party payment providers)
• Order and purchase history
• Device and browser information (for website functionality and analytics)

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Communicate order updates
• Improve our website and services
• Send marketing communications (only if you opt in)

Sharing Your Information

We may share your information with trusted third parties only as necessary to operate our business, including:

• Payment processors
• Shipping and fulfillment partners
• Email and SMS service providers
• Analytics and website performance tools

We do not sell, rent, or trade your personal information to third parties.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications

To exercise your rights, please contact us at info@kowby.com

SMS / MMS Messaging Privacy

If you opt in to receive SMS or MMS messages from Kowby, we will use your phone number only to send you messages related to our products, promotions, or customer support.

We do not sell or share phone numbers collected through our messaging program for marketing purposes.
Message and data rates may apply.
You can opt out at any time by replying STOP.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/2ge03u-dh/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/2ge03u-dh/privacy_policy).

Company Information

Company Name: ZA&LU d.o.o.

Registered Address: Grablovičeva ulica 20a, 1000 Ljubljana, Slovenia

Company Registration Number: 7363672000
VAT Number: SI51195135

Legal Form: Limited Liability Company (d.o.o.)

Managing Directors: Zala Meglič, Luka Božič

Email: info@kowby.com

Registered Office: Ljubljana, Slovenia

Country of Registration: Republic of Slovenia