Refund Policy

Order Cancellation

Orders may be canceled before they are shipped.
If your order is canceled before shipment, you will receive a full refund.
Once an order has been shipped, it can no longer be canceled.

Returns (if applicable)

We accept returns within 30 days of delivery.
To be eligible for a return:

• The item must be unused, undamaged, and in the same condition as received
• The item must be returned in its original packaging
• Proof of purchase is required

Customers are responsible for return shipping costs.
No restocking fees are charged.

Please contact us at info@kowby.com to receive return instructions before sending any items back.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Any promotional bonuses included with the order do not need to be returned.

Late or missing refunds (if applicable)

If you have not received your refund:

• Check your bank account again
• Contact your credit card provider (processing times vary)
• Contact your bank

If you’ve completed these steps and still have not received your refund, please contact us at info@kowby.com, and we will assist you.